About UniSeoul
Uni Seoul is a Korean-inspired lifestyle brand bringing together cute, aesthetic, and trend-led products across stationery, accessories, gifting, plushies, and more. We are building a community-led brand for a young audience that loves K-culture, cute aesthetics, Seoul-inspired experiences, and discovering new brands.
We aim to deliver a seamless shopping experience while maintaining strong operational standards, inventory accuracy, and store security.
About the Role
We are looking for a vigilant and detail-oriented CCTV Surveillance & Compliance Executive to monitor store activities and sensitive operational areas through CCTV systems. The ideal candidate will be responsible for identifying suspicious activities, preventing theft and inventory discrepancies, reviewing footage for investigations, and ensuring compliance with company security policies.
The role requires strong observation skills, sound judgment, confidentiality, and the ability to respond promptly to security incidents.
Key Responsibilities
- Store SOP Compliance: Monitor assigned stores for adherence to company SOPs, operational processes, grooming, housekeeping, customer service, and employee discipline.
- CCTV Surveillance: Regularly review live feeds and recorded footage to monitor staff activities, customer interactions, billing, stock movement, and overall store operations.
- Identify Irregularities: Detect and flag suspicious activities, unauthorized practices, unusual staff behaviour, billing discrepancies, stock pilferage, and SOP violations.
- Customer Experience Monitoring: Review customer handling, staff engagement, service standards, customer interactions, and employee gatherings during operational hours.
- Inventory & Stock Monitoring: Verify compliance with stock receiving, movement, storage, re-filing, replenishment, damage/tester handling, and stock-counting processes.
- Billing & Transaction Audits: Identify billing errors, unusual transactions, unauthorized practices, and deviations from approved billing procedures.
- Visual Merchandising & Housekeeping: Monitor product displays, VM standards, backroom organization, stock arrangement, and overall store presentation.
- Surprise Store Inspections: Conduct unannounced physical store visits to verify actual practices against company SOPs and CCTV observations.
- Incident Reporting: Prepare clear reports documenting deviations, suspicious activities, and compliance gaps, supported by relevant CCTV timestamps and evidence wherever applicable.
- Investigation & Documentation: Retrieve, review, and preserve footage for audits, internal investigations, theft-related cases, stock discrepancies, and customer complaints.
- Corrective Action & Follow-ups: Coordinate with Store Managers and Cluster Managers to ensure identified issues are addressed and closed within defined timelines.
- Risk Identification & Escalation: Identify recurring violations, high-risk stores, and repeated employee-related concerns, escalating them to the Compliance/Audit Head.
- System & Data Management: Ensure CCTV/DVR/NVR systems are functioning properly and maintain accurate incident logs, investigation records, footage backups, and surveillance reports.
- Confidentiality: Maintain strict confidentiality of surveillance footage, investigation findings, and sensitive company information.
Required Skills and Qualifications
- Strong observation, analytical, and investigative skills.
- Good understanding of retail store operations, inventory processes, billing, and SOPs.
- Ability to review CCTV footage and identify unusual activities or operational deviations.
- Strong attention to detail and problem-solving abilities.
- Good communication, documentation, and escalation skills.
- Basic computer proficiency, including MS Excel and report preparation.
- Ability to work independently, handle sensitive information, and maintain confidentiality.
- Willingness to travel to assigned stores for surprise inspections and compliance checks.
Work Schedule
- Open Positions: 2
- Shift Timings: 9:00 AM – 6:00 PM / 1:00 PM – 10:00 PM
- Coverage Requirement: Surveillance coverage from 9:00 AM to 10:00 PM through the assigned roster.
- Work Requirements: CCTV monitoring, reporting, and surprise physical store visits as per business requirements.